baji livr Privacy Policy

baji livr is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website, applications, and related services.

This policy applies to all users of baji livr services — both registered members and guest visitors. It is an integral part of our Terms and Conditions and both documents should be read together.

We commit that your information will never be sold to third parties. Information may be shared with trusted service partners only in specific circumstances described in this policy and under strict contractual protections.

2.1 Information Provided at Registration

We collect the information you provide when creating an account, such as:

• Full name and date of birth (to verify age — confirm 21+)
• Email address and mobile number
• Preferred username
• Residential address and nationality
• National ID or passport details (for identity verification)

2.2 Financial and Payment Information

We process payment-related information to facilitate deposits and withdrawals. baji livr currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Information such as mobile numbers or account numbers is collected as needed during payment processing.

Full bank card numbers or PINs are not stored on our servers — the payment gateway handles this information securely.

2.3 Automatically Collected Information

When you use the baji livr platform, certain technical information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Game play history and betting activity
• Login time, logout time, and failed login attempts

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience and maintain platform functionality. There are three types of cookies:

1. Essential Cookies: Necessary for maintaining login sessions and security.
2. Functional Cookies: Help remember language preferences and personal settings.
3. Analytics Cookies: Used to monitor and improve platform performance.

You can manage cookies through your browser settings, though some services may become limited.

3.1 Service Operation and Improvement

Your information is used for the following purposes:

• Creating and managing accounts and verifying identity
• Processing deposits and withdrawals
• Providing uninterrupted gaming and betting services
• Applying bonuses and promotions correctly
• Determining membership levels under the VIP program
• Resolving technical issues on the platform

3.2 Security and Fraud Prevention

baji livr uses collected information to identify suspicious transactions and secure accounts when needed, in order to protect users' financial safety. This information is also used to detect multiple account creation, bonus abuse, or fraudulent behaviour.

We monitor gaming activity patterns to ensure responsible gaming. Details are available in the baji livr Responsible Gaming guidelines.

3.3 Communication and Customer Support

We may use your email address and mobile number to contact you for the following:

• Sending account verification and security OTPs
• Sending transaction confirmation messages
• Notifying you of important service-related updates
• Providing support you have requested

If you do not want promotional communications, you can turn off that option from your account settings.

4.1 Service Partners

baji livr works with trusted third parties to provide certain services. These partners receive only the information needed to deliver those services and operate under strict confidentiality agreements. Such partners include:

• Payment processors (bKash, Nagad, Rocket, Upay, banks)
• Identity verification service providers
• Game software providers (such as Pragmatic Play, Evolution, JILI)
• Technical infrastructure and cloud service providers
• Customer support platforms

4.2 Legal Obligations

In cases involving court orders, lawful requests from law enforcement, or investigations related to anti-money laundering, we are required to provide necessary information to authorities in accordance with applicable law. Any such disclosure will always be limited to the minimum required.

4.3 What Information Is Not Shared

baji livr never does the following:

• Sells information to advertisers or marketing companies
• Uses information for any purpose beyond what is agreed
• Permits partner companies to resell information
• Discloses user profiles to third parties without the user's consent

5.1 Encryption and Security Technology

The baji livr platform uses SSL encryption technology, which secures all data exchanged between your browser and our servers. Stored data is also protected through strong encryption.

Our server infrastructure undergoes regular security reviews and multiple layers of protection are in place to prevent unauthorised access.

5.2 Access Controls

Only staff members who need access to your personal information for their work can access it. All staff receive privacy training and operate under strict confidentiality agreements.

5.3 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification information may be kept for a period determined by applicable law. Once that period ends, data is securely deleted or anonymised.

6.1 Right to Access and Correct Information

You have the right to know what information we hold about you, to request correction of inaccurate information, and to request deletion of certain data. You can update much of your information directly by logging into your account and going to "Profile Settings".

6.2 Right to Withdraw Consent

You may withdraw consent for marketing communications at any time. However, consent cannot be withdrawn for processing that is essential to operating the service, as it is a condition for keeping the service active.

6.3 Right to Data Portability

Upon request, we can provide a copy of your account information in a readable format. Identity verification will be required to fulfil this request.

6.4 Effect of Account Closure

If you wish to permanently close your baji livr account, please contact customer support. Marketing communications will stop after the account is closed. Information that must be retained under legal obligations will remain stored for the specified period.

7.1 Age Requirement

baji livr is strictly prohibited for anyone under 21 years of age. Age verification may be carried out at the time of account registration and at any point thereafter. If an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.

We do not collect any information from minors and they cannot create accounts. For more details, you can read our About Us page.

7.2 International Data Transfers

baji livr's servers and partner organisations may be located in various countries. In such cases, data may be transferred internationally. Regardless of where the transfer takes place, we ensure that the same level of protection described in this policy applies.

7.3 External Links

If the baji livr platform contains links to third-party websites, baji livr is not responsible for the privacy practices of those websites. You should read their own privacy policies before visiting third-party sites.

8.1 Policy Updates

baji livr reserves the right to update this privacy policy as needed. If significant changes are made, registered users will be notified by email or through a notice on the platform. The updated policy will take effect from the date of the change.

Continuing to use the service after a policy change means you have accepted the new policy. It is therefore recommended to check this page regularly. You can also visit our FAQ section for answers to common questions.

8.2 Response to a Data Breach

If a security breach occurs that may affect your information, we will notify the relevant users as quickly as possible and take the necessary protective measures. We have a defined incident response process to handle such situations.